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Privacy Policy

How JMA Servicing, LLC collects, uses, and protects your information.

Effective Date: July 1, 2025

This Privacy Policy explains how JMA Servicing, LLC ("JMA," "we," "us," or "our") collects, uses, maintains, and discloses information from users ("Users") of JMAServicing.com and through SMS messages we send or receive.

Personal Identification Information

We may collect personal information (e.g., name, email, phone number) when Users visit the Site, fill out forms, register, subscribe, respond to surveys, or use other Site features. Providing personal information is voluntary, but declining may limit the ability to use certain features.

Non-Personal Identification Information

We may collect non-personal information (e.g., browser, device type, operating system, referring pages, general location) when Users interact with the Site.

Cookies

We may use cookies and similar technologies to operate the Site and improve User experience. Users can set their browser to refuse cookies, but some features may not function properly.

How We Use Information

We may use information to:

  • Provide and improve customer service and support
  • Personalize and improve the Site and our services
  • Process requested transactions and communications
  • Send information Users agree to receive (e.g., service updates)
  • Operate our SMS program as described below

We do not sell personal information. We also do not use or disclose sensitive personal information for purposes other than those allowed by law and described in this Policy.

Mobile Information & Sharing

  • We do not sell or share mobile phone numbers, SMS opt-in consent, or SMS message data with third parties or affiliates for their marketing or promotional purposes.
  • We may share mobile information with service providers only as needed to deliver our SMS program (e.g., message routing) and they may not use it for other purposes.

SMS Program

Description
We send texts related to customer support, account/payment notices, appointment reminders, and document/portal status. Marketing texts are sent only if you expressly opt in.
Opt-In
Consent on our forms, in loan/portal settings, or by texting START to our number. Consent is not a condition of purchase.
Opt-Out & Help
Reply STOP to cancel or HELP for assistance. We honor STOP, END, CANCEL, UNSUBSCRIBE, and QUIT.
Frequency
Varies by account activity; marketing up to 4 msgs/month if opted in.
Fees
Msg & data rates may apply.
Security
Links in our messages may require login to our secure portal. Please do not text sensitive personal or financial data (e.g., full SSN).

Your Choices

  • SMS: Reply STOP to any message, or contact us to be removed.
  • Email: Follow the unsubscribe link in any email or contact us to opt out.
  • Cookies/Tracking: Manage cookies in your browser settings.

Data Retention

We retain personal information (including mobile numbers and SMS content) only as long as necessary for the purposes described, to comply with legal obligations, or until you request deletion where applicable.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.

Third-Party Websites

Our Site may link to third-party sites. We are not responsible for their content or privacy practices. Review their policies before providing information.

Children's Privacy

We do not knowingly collect personal information from children under 13, and the Site is not directed to them.

Contact Us

Phone
(956) 426-6561
Email
Office
1508 W. Dove Ave, McAllen, TX 78504